Shipping policy

Thank you for shopping with Selectra. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.
During sales, holidays, or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

Domestic: 6–9 business days
International: 9–21 business days

Please note that these are estimated delivery times and may vary depending on your location, customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the selected shipping method.

We may occasionally offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available). Please allow up to 24 hours for tracking information to become active.

International Orders

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country's customs authority. These fees are not included in your order total and are the customer's responsibility.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.

If you notice an error, contact us as soon as possible. We will do our best to update the address before your order ships.

Lost, Delayed, or Damaged Packages

If your package is lost, arrives damaged, or experiences an unusual delay, please contact us within 7 days of the expected delivery date.

While we will work with the shipping carrier to resolve the issue, we cannot guarantee replacements or refunds for delays caused by the carrier or circumstances beyond our control.

Split Shipments

If your order contains multiple items, they may be shipped separately depending on product availability. If this happens, you will receive separate tracking information for each shipment.